Inverness Shoe Shop

Job Vacancies

Following the acquisition of the Ortak shop on Inverness High Street, Begg Shoes now has a number of exciting new opportunities available:

  • Retail Store Manager
  • Retail Assistant Manager
  • Sales Advisor
  • Website Assistant

Please scroll down to find the relevant job you are applying for.

Retail Store Manager

Location: Scotland

Salary: £17k - £20k

Hours: Full Time

Following the acquisition of the Ortak shop on Inverness High Street, Begg Shoes now has a number of exciting new opportunities available.

At Begg Shoes we pride ourselves on offering top level customer service; as Store Manager in our existing Inverness store, you will be reporting to the Company Directors, and will be responsible for a small well-trained team, where well informed customer assistance is expected and responding to customer requirements is absolutely vital. Begg Shoes is currently in its 150th year; we believe the core values of knowledge, patience and customer focus are the cornerstones of success and will keep customers coming back.


To be the successful candidate you will need to have retail or hospitality management background in a quality environment and have a passion for customer service and creativity. This needs to be backed up with strong communication skills, commitment to teamwork and real passion for retail and attention to detail. Begg Shoes are considered to be one of the best organised retailers in the country and you will need to have a sound knowledge of modern management systems. You’ll demonstrate the desire to continually improve and develop your team and the shop environment for the benefit of customers, staff and of course the business. Leading our small dedicated team from the front is the best way and great interpersonal skills will help achieve this.

 

With a strong bias towards ladies shoes, extensive training will be provided.  We would require that the successful candidate achieve the Society of Shoefitters Qualified Shoe Fitter status (funded by Begg Shoes). This qualification is considered the gold standard in the footwear industry and is an essential USP to the service proposition we seek to provide for our customers. There are very few Qualified Shoe Fitters in Scotland!

The main objectives of the Store Manager role include the following:

  • To motivate and train your shop team to achieve the highest standards of product knowledge, customer service and efficient working practices.
  • Make sure your customers can always get what they are looking for and ensure you are always on hand to help.  If the right stock is not there, the Directors need to know.
  • Plan your store rotas with consideration of staff holidays.  Lead your staff by using team meetings, on the job training, development and bi-annual staff appraisals.
  • Focus on meeting targets and achieving the best results through efficient cash control, turnover and productivity planning and prioritising trading compliance standards (this includes HSE & HR management)
  • Ensure that displays and merchandising are effective, efficiently done and look outstanding
  • Develop an inspirational leadership style that suits your own personality.  Managers must lead and this means you need to make the correct decisions for the business.
  • Maintain a stable atmosphere in which to develop your team and allow them to achieve their career goals while ensuring they work well together
  • Always be proactive, have a hands-on approach to running your store to the highest standards, taking responsibility for your results.
  • Strongly motivated and have a keen eye for meeting budgets, thinking about the costs, risks and also opportunities for your store and the wider business.
  • A highly professional work ethic, awareness of company policies and procedures and the determination to always plan and achieve to the best of your ability.

The main day-to-day duties of the Store Manager role are:

  • Customer service, fitting and selling shoes - A strong desire to help customers, cheerful disposition and positive attitude are requirements for this role.  Customer service is critical to the future success of our business.
  • Stock control - ensuring accurate handling of new stock arrivals - direct from suppliers and inter-branch transfers.  This will include pair checking, scanning of stock into our EPOS system and adding to our stockroom.  Accuracy of stock demands an individual with an eye for detail and a reasonable degree of computer literacy.
  • Effective Merchandising in store is vital; planning, preparation and creation of outstanding displays, form positive lasting customer impressions.
  • Cost control – minimise costs and maximise efficiency of the store.
  • Training & Development – developing & training your sales team in the store.  Incl. informal training on the job, product training, staff meetings and organising external training where possible.
  • Day-to-day Staff Management – we firmly believe that a Manager should lead by example but at the same time be capable of delegating regular shop duties to ensure all tasks are carried out effectively.
  • Returns & Complaints – you should handle all customer returns in a prompt, understanding and professional manner, in line with our returns policy. 
  • HR Management – staff appraisals, new start inductions, recruitment, performance management, involvement in disciplinary procedures & any other issue included within the employee handbook.
  • Rota Management – develop cost effective rotas which match prevailing trading conditions and peak trading hours whilst not compromising shop security.  Liaise with Directors on staff pay, wages costs in your store and any changes you feel could improve your shop performance.
  • Holiday Management – working closely with the Office to ensure holidays are managed properly and in the best interests of the business.
  • HSE Management – working with Management to ensure full compliance with current HSE requirements.  As Manager you are responsible for compliance in your own store.
  • Key holder duties – opening & closing of store, cashing up, banking, recording hours etc.
  • Payroll – working with the Office to finalise monthly payroll matters.
  • Website – as the business continues to evolve and the importance of the website increases, Managers need to develop systems and procedures to ensure despatches, returns, click and collect orders, customer complaints and enquiries are dealt with in an efficient and effective manner. 

If you feel the job is the right one for you and you want to join us at this exciting time in our development cycle, then please click the “APPLY NOW” button or send you CV and Cover Letter to info@beggshoes.com

Closing date for applications: 31 January 2017

Click here to apply

Retail Assistant Manager

Location: Inverness

Salary: Negotiable

Hours:Negotiable

 

Following the acquisition of the Ortak shop on Inverness High Street, Begg Shoes now has a number of exciting new opportunities available. We are looking to recruit a self-motivated individual to help manage our new Inverness High Street store.

 

An interest in footwear and excellent customer service skills are essential. Retail experience and/or relevant qualifications are preferred. The role is well suited to a graduate seeking to develop a career in retail.  Extensive training will be provided to the successful candidate.  Top performing candidates will be put forward for promotion into positions such as Branch Manager, Area Manager or Buying Assistant when they arise.  The Directors of the business are continually looking at opening more stores which will present further career progression opportunities for an ambitious and talented employee.

The major day-to-day duties of the this varied and stimulating role are:

  • Customer service, fitting and selling shoes - the candidate will benefit from extensive training from the Manager who will be a Qualified Shoe Fitter.   Mr Begg will also assist with the development of knowledge with training sessions on the fitting of shoes.  In time, the successful candidate may be put through Society of Shoefitting training making them one of very few Qualified Shoe Fitters in Scotland.  Our knowledge and expertise is unrivalled in Scotland so if you want to work in a shoe shop then this is the place to be.  A strong desire to help customers, cheerful character and positive attitude are requirements for this role.
  • Handling new stock arrivals direct from suppliers and also transfers between stores.  This will include pair checking, scanning of stock into our EPOS system and adding to our stockroom.  This part of the role demands an individual with attention to detail.
  • Stock control – ensuring stock is accurate and complete at all times is a really important aspect of the role.
  • Merchandising -  assisting with window and interior display changes/preparation.  We take great pride in our displays and have won several industry awards for them.  A creative eye is a fantastic skill to have in this role though not essential.
  • Managing sales team – in absence of Manager, the Trainee Manager is required to delegate regular shop duties and ensure tasks carried out effectively whilst still leading by example.
  • HSE Management – working with Management to ensure full compliance with current HSE requirements. 
  • Payroll – working with Office to finalise monthly payroll in absence of Manager.
  • Website – as the business continues to expand so the importance of the website increases; Trainee Manager’s are required to work closely with the Manager to develop systems and procedures to ensure despatches, returns, click and collect orders, customer complaints and enquiries are dealt with in an efficient and effective manner. 
  • Customer Returns – our Trainee Manager should be able to handle customer returns in a prompt, understanding and professional manner, in line with our returns policy. 
  • Cost control – work with Manager to minimise costs and maximise efficiency of the store.
  • Keyholder duties – opening & closing of store, cashing up, banking, recording hours etc.

 
 

If the role is of interest to you please apply online.  Even better, feel free to drop into the Inverness store to collect an application form and meet Nikki and her team.

Closing date for applications: 31 January 2017

 

 

Click here to apply

Sales Advisor

Location: Inverness

Salary: Negotiable

Hours:Negotiable

 

Following the acquisition of the Ortak shop on Inverness High Street, Begg Shoes now has a number of exciting new opportunities available. We are looking to recruit a self-motivated individual to help in our new Inverness store.  An interest in footwear and excellent customer service skills are essential. Retail experience is preferred though not essential.

As a Sales Advisor, the major day-to-day duties of this varied and stimulating role are:

1. Customer service:

  • selling shoes
  • approaching customers and offering advice on products
  • locating products on behalf of customer and being able to offer alternative items
  • maintain a clean and orderly environment instore

 

2. Handling new stock arrivals direct from suppliers and also transfers between stores.  This will include pair checking, scanning of stock into our EPOS system and adding to our stockroom.  This part of the role demands an individual with high level of attention to detail.

 
3. Merchandising - assisting with window and interior display changes/preparation.  We take great pride in our displays and have won several industry awards for them.  A creative eye is a fantastic skill to have in this role though not essential.


4. Website – as the business continues to expand so does the importance of the website. Sales Advisors are required to work on web despatches to our customers all over the world.

 
The candidate will benefit from extensive training both internally and externally.  Mr Begg will also assist with the development of knowledge with training sessions on new stock arrivals.  Our knowledge and expertise is unrivalled in Scotland so if you want to work in a shoe shop then this is the place to be.  A strong desire to help customers, cheerful disposition and positive attitude are requirements for this role.

If the role is of interest to you please apply online.  Even better, feel free to drop into the Inverness store to collect an application form and meet the team!

Closing Date for applications is 31 January 2017.

 

Click here to apply

Website Assistant

Location: Inverness

Salary: Negotiable

Hours:Negotiable

As Begg Shoes & Bags business continues to expand online, the importance of our web business increases. This has opened up a new position of a Website Assistant that is a great potential for a student or graduate wanting web developing experience.

Basic Function

The Website Assistant position provides an opportunity to develop relevant skills in web content design, creation and editing while supporting the web and marketing goals of Begg Shoes. Projects will be determined on an ongoing basis by management based on experience and current needs. The Web Content Assistant will be expected to develop new skills during employment.

 

Role Responsibilities

The role will include a varied number of tasks that will include the following:

  • Website analysis: this will include investigation into current customer trends and experiences on our website
  • Website Content Creation – the role requires the candidate to assist with content creation on Beggshoes.com – this involves drafting written descriptions of all shoes online.  Therefore, a strong grasp of English is required.
  • Website development and improvement: bringing forward any potential development ideas that will enhance online business
     

Training

The Web Content Developer will provide appropriate training for new projects and responsibilities on a regular basis.

 

If this role is of interest to you please apply online. Closing date for applications: 31 January 2017

 

 

 

Click here to apply

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