assistant manager
Overview – asm
We’re hiring an Assistant Manager for our growing independent footwear business. The ideal candidate should have a strong interest in footwear and excellent customer service skills.
As an Assistant Manager, you will play a crucial role in the day-to-day running of the store, learning and developing practical management skills and leading from the front in all areas of customer service. We offer extensive internal and external training, and the opportunity for career progression into senior positions such as Branch Manager, Area Manager, or Buying Assistant.
Begg Shoes is a family-owned business, and we work closely day-to-day to expand our highly successful integrated store and website retail offering. This makes it a great place to kick off an exciting and dynamic career in a fast-paced modern retail environment. Apply now to join our team
Click Here to read more about working with Begg Shoes
The major day-to-day duties of the this varied and stimulating role are:
Customer service, expert shoe fitting and sales – the candidate will benefit from extensive training from the Manager and will become a Qualified Shoe Fitter. The Directors including Mr Begg will also assist with the development of knowledge with training sessions on the fitting of shoes. In time, the successful candidate may be put through Society of Shoefitters training making them one of very few Qualified Shoe Fitters in Scotland. Our knowledge and expertise is unrivalled in Scotland and our loyal customer base value our expertise in both adults and children’s shoe fitting.
Stock control – ensuring stock is accurate and complete at all times is a really important aspect of the role. Handling new stock arrivals direct from suppliers and also transfers between stores are key elements of our successful business model. This will include pair checking, scanning of stock into our EPOS system and adding to our stockroom. This part of the role demands an individual with attention to detail.
Merchandising – assisting with window and interior display changes/preparation. We take great pride in our displays and have won several industry awards for them, new ideas are always welcome and a creative flare is always valuable, but not essential in this role.
Managing The Team – supporting the store Manager, an Assistant Manager is required to help motivate the team and delegate regular shop duties and ensure tasks carried out effectively. An Assistant Manager will always lead by example and support colleagues in all aspects if their role. The Area Manager and Directors will be in regular contact with the store manager and trainee manager to help tackle any day to day challenges – there is a very close working relationship between stores and head office.
HSE Management – working with Management to ensure full compliance with current HSE requirements.
Payroll – working with Office to finalise monthly payroll in absence of Manager.
Website – as the business continues to expand so the importance of the website increases; Assistant Manager’s are required to work closely with the Manager to develop systems and procedures to ensure despatches, returns, click and collect orders, customer complaints and enquiries are dealt with in an efficient and effective manner.
Customer Returns – our Assistant Manager should be able to handle customer returns in a prompt, understanding and professional manner, in line with our returns policy.
Cost control – work with the store Manager to minimise costs and maximise efficiency of the store, including identifying process improvements and putting in place new and more effective ways of working wherever possible.
Keyholder duties – opening & closing of store, cashing up, banking, recording hours etc.
If the role is of interest to you please apply online by clicking APPLY NOW.
Even better, feel free to drop in to the store to collect an application form and meet the team!