Can I place an order over the phone?
- Yes you can - please call us on 01463 239189 and our store team in Inverness will take your call and be able to process orders over the phone for you.
- We recommend placing an order via our Secure Online Payment system on our website. Please do no hesitate to contact our team via email, telephone or inline Live Chat with any questions.
- The telephone line will remain open to queries but may not be able to take your call during the 'normal' hours.
- The best way to reach our Customer Service Team is via email to email@example.com or via Live Chat on our website.
Do I need to create an account?
- No, you can checkout as a Guest, however it's best to create an account if you would like to join our Loyalty Scheme and be the first to know about our latest news. As a Loyalty Member you'll earn a FREE £10 for every £200 you spend.
How can I pay for my order?
- If you're placing an online order, we accept Debit/Credit Cards as well as Paypal. Please follow the prompts in our checkout page, which is encrypted and secure to protect your payment information.
- If you have any questions or problems at all - please get in touch via the Live Chat icon or give us a call!
I have forgotten my password, how do I request a new one?
- Visit our members' login page & enter your email address into the password reminder field.
I did not receive an order confirmation?
- You should receive an order confirmation via email immediately after placing your order. If not, please check your junk mail. If you still haven't received one please email firstname.lastname@example.org to look into this for you.
Has my order been shipped?
- We do our best to ship all orders placed before 2pm on the same day. Once this has been done you'll receive an automated email informing of this along with your tracking number.
How can I amend my order once it has been placed?
- Please email email@example.com to make any changes to your order ASAP, as we do pride ourselves on a fast turnaround time.
How can I cancel my order?
- We understand that sometimes customers change their minds, should you wish to cancel your order before it has been shipped please email firstname.lastname@example.org or call 01463239189 by 2pm on the day the order was placed.
Note that this telephone number may not be attended at all times due to store closures - we recommend email contact until further notice.