HELP CENTRE & FAQs

How can we help you?

Delivery Information

Which delivery company do you use?

We use Royal Mail and their international partners for all our deliveries. We have the following postal options:

Local Click & Collect - Free to one of our stores. Shipping takes 2-4 working days from dispatch. Find your nearest store using our Store Finder.

UK Express - Free on orders £30 and over, £2.95 for orders under £30. Shipping takes 3-4 working days from dispatch.

UK 1st Class - £2.95 per item with a faster, tracked service. Shipping takes 1-2 working days from dispatch and includes Sunday delivery - order by 12 pm. 

UK Special Guaranteed - £8.95 per item with Next Day delivery, including Saturdays. Must order by 12 pm on Monday to Friday.

Ireland and Mainland Europe - please use our Europe service with a delivery time between 3 and 8 working days in normal circumstances.

Please note that from 1st January 2021 there may be additional import tariffs payable on the receipt of goods locally. Please note that customers are liable for any additional charges for imports into the European Union. 

USA - use our International service, with delivery times between 4 and 8 working days typically, assuming normal postal performance in your area.

Australia - use our International service with delivery times from 5 to 10 working days, subject to local service performance.

Where is my tracking number?

Your tracking number will be provided when we confirm your order has been shipped in a separate email. If your order includes multiple items, these may have more than one tracking code when we ship them from different stores.

Can't see your tracking number? Contact us with your order number to locate this for you.

Where is my parcel?

If your parcel has not arrived within the timeframe advised above depending on the delivery method chosen, please get in touch with us with your order number so we can investigate this.

Order Queries

Do I need to create an account to make an order?

No, you can checkout as a Guest and this is really quick and easy to do.

Read full details on our Loyalty Reward Scheme.

How can I pay for my order?

We accept all major Debit or Credit Cards as well as Paypal. Please follow the prompts on our checkout page, which is encrypted and secure to protect your payment information.

Where is my order confirmation email?

You should receive an order confirmation via email within 15 minutes of placing your order. If not, please check your junk mail and mark Begg Shoes as a safe sender so further order updates reach you successfully. If you can't find an email please Contact Us or email info@beggshoes.com and we will investigate what has gone wrong. There may be a little typo in your email address, which we can update for you right away.

Has my order been shipped?

We do our best to ship all orders placed before 12 pm on the same day. Once this has been done you will receive an email confirming shipment along with your Royal Mail tracking number. Please Contact Us if you have not received your tracking number within 2 working days of your order and we will investigate and resolve any issues.

How can I amend my order once it has been placed?

Please call (UK) 01463 239189 or email info@beggshoes.com to make any changes to your order ASAP. We take pride in our fast turnaround time on orders so please contact us right away to help us stop the shipping process. Unfortunately, we are unable to amend an order once physically shipped.

How can I cancel my order?

We understand that plans can change. Should you wish to cancel your order before it has been shipped please email info@beggshoes.com or call 01463 239189 during opening hours and we will be happy to help.

Can I place an order over the phone?

Yes, please call us on 01463 239189 and our store team in Inverness will take your call and process your order over the phone. Our telephone order service is limited to the opening hours of the store, which are in general 9:00 am to 5:00 pm on Monday to Saturday. We recommend placing orders via our website, which uses a secure online payment gateway and may be quicker if our team are busy.

Returns

For our full Returns policy including International returns information, please click here.

How long do I have to return?

Returns are accepted within 60 days in their original packaging and in an unworn condition.

How do I return my order?

In the UK we offer a prepaid Royal Mail Return Service. Create your return here.

Don’t have time to get to the Post Office? We’ve got you covered. Royal Mail now offer returns parcel collection right from your doorstep, at no extra cost! Simply select this option during the returns process to arrange a suitable time for you. No label or printer is required as a Royal Mail representative will print your label when your parcel is collected.

Customers outside of the UK are asked to return items to the returns address given on the dispatch note, using their preferred postal service.

Are returns free?

As a small, independently run business we’re unable to provide free returns but we aim to make returns as easy as possible. Use of a returns label either by parcel drop off at a post office or parcel collection costs £2.50 per label, which is deducted from your overall refund.

How long do refunds take?

Refunds are processed within 3-5 working days and refunds will be confirmed via email once processed by our team.

Where Begg Shoes or our products are somehow at fault, any costs of returning items (if required) will be waived.

My shoes arrived faulty, damaged or incorrect.

Please contact us for assistance immediately with any issues with faulty, damaged or incorrect items shipped. The best way to contact us with all the information we need is via email - please contact info@beggshoes.com.

Our team may request photographs to build up a clear picture of the problem and offer a resolution as soon as possible. Generally, we do not ask for faulty items to be posted back to our stores unless this is essential for replacement or a detailed inspection.

My shoes have become faulty after wearing them.

Please contact us by emailing info@beggshoes.com. We will require the following photographs to build a clear picture of the problem - a photo of the soles side by side, a photo of the shoes taken from above side by side, and photos of the issue.

Generally, we do not ask for faulty items to be posted back to our stores unless this is essential for replacement or a detailed inspection.

Loyalty Rewards

We like to reward our regular customers by offering valuable rewards vouchers and exclusive promotions and events to Loyalty members. Begg Shoes Loyalty Rewards count every purchase towards your next free £10.00 voucher, whether you treat yourself or buy for friends and family.

What are the Loyalty Rewards?

Earn a £10 voucher once you spend £200 within a 12-month period in any Begg Shoes store, including online.

Be first to hear about secret sales and exclusive promotions run for Loyalty Members, via email.

Receive invitations to exclusive Loyalty events in-store, or our seasonal Sale Preview, available online.

You can unsubscribe from email marketing at any time with no loss of Loyalty Rewards

How do I join the Loyalty Rewards?

You can either join our Loyalty Scheme by registering online or signing up in-store at the time of purchase. Please see below for information on how to do this.

Join Online - the simplest way is to opt-in during the checkout process with a simple tick box. Remember to use the same email address for all of your purchases and tick to opt-in to Loyalty. You can also join online by completing the Loyalty Registration Form here.

Join In-store - please provide your email address at the time of payment and our team will create a Loyalty Account for you, or add it to an existing account.

I have questions about my Loyalty Account.

Full information and our T&Cs are available on our Loyalty Scheme page. Purchases made in-store are not visible on your online account but are added to your Loyalty balance. For more queries please Contact Us

Where is my Loyalty Reward voucher?

Rewards vouchers are issued 30 days after your last qualifying purchase and are valid for 12 months. Loyalty vouchers are sent via email with a unique discount code for £10 off your next purchase, either in-store or online.

I have forgotten my Loyalty password, how do I request a new one?

Visit our Members login page and enter your email address into the password reminder field at the bottom of the page. Please note that customers who have signed up for Loyalty in stores, will not have an online password. You do not need to log in to add your purchases to your Loyalty balance, just use the same email address as you did in-store and click the opt-in checkbox before you confirm your order.

Sizing & Product Care

Choosing the right size:

Click here for our full Size Conversion Guide but always bear in mind that our recommended size conversion is not brand specific so should be treated only as an approximate guide.

Do you sell half sizes?

Some of our brands offer half sizes such as Gabor Shoes and any brands or products which offer half sizes will be shown on our website, subject to stock availability.

Do you sell shoe cleaners or protector sprays or products?

Yes, we have a variety of tools and products to care for your shoes and boots and our team can advise you which is most appropriate and how to use them. Select shoe care products are available online, but a more comprehensive selection is available in stores.

Contact Us or Book a Fitting Appointment

Our Customer Service Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item in stock.

How do I contact the Customer Service Team?

Please visit the Contact Us page for a selection of contact methods including email, by telephone or in-person if you are local to our stores.

How do I contact a Begg Shoes store?

You can contact one of our Begg Shoes stores directly by telephone, please visit our store finder page and select the relevant store.

What are Begg Shoes Opening Times?

Please see our store locator page for opening hours in each of our stores. 

Optional - Book An Appointment In-Store

We are pleased to offer a new and convenient service to our customers, who wish to book an appointment with our shoe fitters in-store. This is an ideal way to beat the queues or perhaps have a private shopping experience to suit individual needs, including a controlled sensory environment.

Appointments are completely optional and customers are welcome to visit the store at any time however we would encourage appointment booking for Kids at the busy Back to School time.

Please click to find out more:

• Private Shopping Appointments
• Kids Fitting Appointments