HELP CENTRE & FAQs

How can we help you?

Delivery Information

Order Queries

Returns

Loyalty

Sizing and Product Care

Contact Info

Book an Appointment

Delivery Information

Which delivery company do you use?

We use Royal Mail and their international partners for all our deliveries.

Delivery options:

Local Click & Collect - Free to one of our stores. Shipping takes 3-5 working days from dispatch. Find your nearest store using our Store Finder.

UK Express - Free on orders £30 and over, £2.95 for orders under £30. Shipping takes 3-5 working days from dispatch.

UK 1st Class - £3.49 per item with a faster, tracked service. Shipping takes 2-3 working days from dispatch and includes Sunday delivery (excl. UK Highlands & Islands) - order by 12 pm. 

UK Next Day Special Guaranteed - £8.95 per item with Next Day delivery, including Saturdays. Must order by 12 pm on Monday to Friday. Orders placed on Friday afternoon are guaranteed to arrive by Monday. Orders placed on Saturday or Sunday will be dispatched on Monday to arrive on Tuesday.

Ireland and Mainland Europe - €12.00 per item, normally takes 3 to 8 working days.

Please note there may be additional import costs such as local VAT and handling charges payable on arrival of goods into the EU. Begg Shoes are currently unable to prepay these costs and customers are liable for any additional charges when importing to the European Union. 

USA - $9 USD per item, normally takes 5 to 10 working days.

Australia - $21 AUD per item, normally takes 7 to 10 working days.

Track my parcel

Enter your tracking number to track your parcel on the Royal Mail Track and Trace website.

Where is my tracking number?

Once your order has been shipped, we will send you a confirmation email with your tracking number. If your order contains multiple items that are being shipped from different stores, there may be more than one tracking code. Not received your tracking number? Please contact us for more information.

Where is the rest of my order?

Sometimes orders will be shipped from different stores, or experience a short delay on route for delivery to you. We do our best to keep items together, however, items from your order may be delivered on different days. Should your items be shipped from different stores, you will shortly receive communication from Royal Mail directly regarding the tracking of this additional shipment.

Has my order been shipped?

We strive to ship all orders placed before 12 pm on the same day but this is not always possible in our busy stores. Once your order has been shipped, you will receive an email confirming the shipment, which will include your Royal Mail tracking number and usually this will be within 2 working days of placing your order. Please contact us with any concerns.

My parcel hasn't arrived?

Thankfully the vast majority of our parcels arrive on time, however, if yours is late please contact us with your order number and we will investigate and help resolve it as soon as possible. Usually delays to parcels arriving are just one or two days so we often advise waiting a little longer for the postal services to catch up.

Order Queries

Do I need to create an account to make an order?

No, you have the option to checkout as a Guest, which is a quick and easy process.

Can I order over the phone?

Yes, you can place an order over the phone by calling us at 01463 239189. Our store team in Inverness will be available to assist you and process your order. However, please note that our telephone order service is limited to the opening hours of the store, which are generally from 9:00 am to 5:00 pm, Monday to Saturday.

While phone orders are accepted, we recommend placing your order through our website. Our website provides a secure online payment gateway and may be a quicker option, especially during busy periods when our team may not be available to take your call on the phone.

Can I make changes to my order after it has been placed?

Yes, however, once your order has been physically shipped we are unable to make any changes. Prior to shipping, please contact us immediately by calling (UK) 01463 239189 or emailing info@beggshoes.com. We prioritise fast order processing, so it's crucial to reach out to us as soon as possible.

Can I cancel my order?

We understand that circumstances can change, and you may need to cancel your order. If you wish to cancel your order before it has been shipped, please contact us by calling 01463 239189 during our opening hours, or by emailing info@beggshoes.com if we are unable to answer the phone.

What payment methods are accepted for my order?

You can pay for your order using major Debit or Credit Cards, as well as Paypal. To proceed with payment, please follow the prompts on our secure and encrypted checkout page. Your payment information will be protected during the process.

When can I expect to receive my order confirmation email?

You should receive an order confirmation email from us within 15 minutes of placing your order. If you haven't received it, please check your junk mail folder and mark Begg Shoes as a safe sender to ensure that you receive future order updates.

If you still cannot find the email, please contact us at info@beggshoes.com. We will investigate the issue and determine what went wrong. If there is a typo in your email address, we will correct it immediately.

Returns

How long do I have to return?

You can initiate a return within 60 days of the dispatch date. Please ensure that the items are in their original packaging and remain unworn to be eligible for a refund.

How can I return my order?

If you are located in the UK, we provide a pre-paid Royal Mail Return label in your parcel. To create a new return label, please click here.

For added convenience, Royal Mail now offers a parcel collection service directly from your doorstep at no extra cost. You can use the Tracking Code from our pre-printed return label to book a collection via the Royal Mail App, or generate a new label and select the Collection option, to book suitable collection time.

For home collections, you do not require a printer as a Royal Mail representative will print the label when they collect your parcel.

Customers outside of the UK are kindly requested to return the items using their preferred postal service to the address specified on the dispatch note.

Are returns free of charge?

Returns to one of our stores are free of charge. Simply take your shoes and the dispatch note to one of our stores and our team will process your refund.

For returns by UK post, we offer a subsidised return label costing just £2.50 per label as well as a free home collection service with Royal Mail. We strive to make the return process as convenient as possible by including a pre-printed label in every box. When you use our prepaid return label, a £2.50 fee per label is deducted from your overall refund.

In cases where Begg Shoes or our products are at fault, any costs associated with returning the items (if necessary) will be waived.

How long does it take to receive a refund?

Once we receive your returned parcel in our care, we aim to process refunds within 3-5 working days. You will receive a confirmation email notifying you of the refund once it has been processed.

What should I do if my shoes arrive faulty, damaged, or incorrect?

If you encounter any issues with faulty, damaged, or incorrect items that were shipped to you, please contact us immediately by emailing info@beggshoes.com for assistance.

Our team may ask you to provide photographs to help us understand the problem and offer a prompt resolution.

My shoes have become faulty after wearing them.

Please contact us via email at info@beggshoes.com and we will start by requesting some good-quality photographs to allow us to begin an investigation. Please do not post back faulty shoes unless specifically requested by our team.

We will always request the following photographs to gain a full understanding of the issue you have experienced:

• Side-by-side photos of the soles of both shoes.
• Side-by-side photos of the shoes taken from above.
• Detailed photos highlighting the specific issue or defect.

Once we receive these photographs, we will promptly forward them to one of our footwear experts for a thorough review. In some instances, we need to seek a second opinion from our Manufacturers to ensure an accurate assessment.

For our full Returns policy including International returns information, please click here.

Loyalty Rewards

We like to reward our regular customers by offering valuable reward vouchers and exclusive promotions and events to Loyalty members. Begg Shoes Loyalty Rewards count every purchase towards your next free £10.00 voucher, whether you treat yourself or buy for friends and family.

What are the Loyalty Rewards?

Earn a £10 voucher once you spend £200 within a 12-month period in any Begg Shoes store, including online.

Be first to hear about secret sales and exclusive promotions run for Loyalty Members, via email.

Receive invitations to exclusive Loyalty events in-store, or our seasonal Sale Preview, available online.

You can unsubscribe from email marketing at any time with no loss of Loyalty Rewards

Kids Loyalty Card

Our in-store Kids Loyalty card brings you double discounts and rewards as you shop. For every five pairs of kids' shoes you purchase, you get a discount. The kids' loyalty scheme runs in conjunction with our Loyalty Rewards, meaning your kids' shoe purchases also count towards your £200 spend. Visit one of our stores to pick up your Kids Loyalty card.

How do I join the Loyalty Rewards?

Join Online - the simplest way is to opt-in during the checkout process with a simple tick box. Remember to use the same email address for all of your purchases and tick to opt-in to Loyalty.

Join In-store - please provide your email address at the time of payment and our team will create a Loyalty Account for you, or add it to an existing account.

Do I need an account to earn Loyalty Rewards?

Yes, you will need an account to earn Loyalty Rewards.

I have questions about my Loyalty Account.

Full information and our T&Cs are available on our Loyalty Scheme page. Purchases made in-store are not visible on your online account but are added to your Loyalty balance.

Where is my Loyalty Reward voucher?

Rewards vouchers are issued 30 days after your last qualifying purchase and are valid for 12 months. Loyalty vouchers are sent via email with a unique discount code for £10 off your next purchase, either in-store or online.

I have forgotten my Loyalty password, how do I request a new one?

Visit our Members login page and enter your email address into the password reminder field at the bottom of the page. Please note that customers who have signed up for Loyalty in stores, will not have an online password. You do not need to log in to add your purchases to your Loyalty balance, just use the same email address as you did in-store and click the opt-in checkbox before you confirm your order.

How do I unsubscribe from marketing emails?

Please click on this link and follow the on-screen instructions to unsubscribe your email address from our marketing emails. This will not remove your loyalty account or any rewards you may have already earned.

Sizing & Product Care

Choosing the right size:

Click here for our Size Conversion Guide but always bear in mind that our recommended size conversion is not brand specific so should be treated only as an approximate guide.

Take a look at our Brand Specific Size Guides for detailed information on our most popular brands.

Skechers Size Guide

Rieker Size Guide

Birkenstock Size Guide

Do you sell half sizes?

Some of our brands offer half sizes such as Gabor, Skechers and Clarks. Any brands or products which offer half sizes will be shown on our website, subject to stock availability.

Do you sell shoe cleaners or protector sprays or products?

Yes, we have a variety of tools and products to care for your shoes and boots and our team can advise you which is most appropriate and how to use them. Select shoe care products are available online, but a more comprehensive selection is available in stores.

Contact Us

Our Customer Service Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item in stock.

How do I contact the Customer Service Team?

Please visit the Contact Us page for a selection of contact methods including email, by telephone or in-person if you are local to our stores.

How do I contact a Begg Shoes store?

You can contact one of our Begg Shoes stores directly by telephone, please visit our store finder page and select the relevant store.

What are Begg Shoes Opening Times?

Please see our store locator page for opening hours in each of our stores. 

Book a Fitting Appointment

Book An Appointment In-Store

We are pleased to offer a new and convenient service to our customers, who wish to book an appointment with our shoe fitters in-store. This is an ideal way to beat the queues or perhaps have a private shopping experience to suit individual needs, including a controlled sensory environment.

Appointments are completely optional and customers are welcome to visit the store at any time however we would encourage appointment booking for Kids at the busy Back to School time.

Please click to find out more:

• Private Shopping Appointments
• Kids Fitting Appointments