Help Centre

 

Stores Open For Safe Shopping

We are pleased to announce that our stores are open once again and ready to welcome customers once again, in a safe and controlled environment. Please visit our store finder for your local Begg Shoes opening hours.

We have taken all the necessary precautions to ensure a safe shopping environment for our customers and staff. Your usual shopping experience may look and feel a little different to what you are accustomed, although many of our safety measures will be similar to those found in supermarkets, for example.

To find out more about our safety measures, please visit our Covid-19 Customer Information page.

 


Optional - Book An Appointment In Store

We are pleased to be able to offer a new and exciting service to our customers. We are now taking booking appointments for in store, to help you beat the queues and give you the very best service that you know and love.

We have two types of appointments available, click to find out more below:

 


Index of our Help Centre

Order Queries


Can I place an order over the phone?

- Yes you can - please call us on 01463 239189 and our store team in Inverness will take your call and be able to process orders over the phone for you.

- We recommend placing an order via our Secure Online Payment system on our website. Please do no hesitate to contact our team via email, telephone or inline Live Chat with any questions.

- The telephone line will remain open to queries but may not be able to take your call during the 'normal' hours. 

- The best way to reach our Customer Service Team is via email to info@beggshoes.com or via Live Chat on our website.

Do I need to create an account?

- No, you can checkout as a Guest, however it's best to create an account if you would like to join our Loyalty Scheme and be the first to know about our latest news. As a Loyalty Member you'll earn a FREE £10 for every £200 you spend.

How can I pay for my order?

- If you're placing an online order, we accept Debit/Credit Cards as well as Paypal. Please follow the prompts in our checkout page, which is encrypted and secure to protect your payment information.

- If you have any questions or problems at all - please get in touch via the Live Chat icon or give us a call!

I have forgotten my password, how do I request a new one?

- Visit our members' login page & enter your email address into the password reminder field.

I did not receive an order confirmation?

- You should receive an order confirmation via email immediately after placing your order. If not, please check your junk mail. If you still haven't received one please email info@beggshoes.com to look into this for you.

Has my order been shipped?

- We do our best to ship all orders placed before 2pm on the same day. Once this has been done you'll receive an automated email informing of this along with your tracking number.

How can I amend my order once it has been placed?

- Please email info@beggshoes.com to make any changes to your order ASAP, as we do pride ourselves on a fast turnaround time.

How can I cancel my order?

- We understand that sometimes customers change their minds, should you wish to cancel your order before it has been shipped please email info@beggshoes.com or call 01463239189 by 2pm on the day the order was placed.

Note that this telephone number may not be attended at all times due to store closures - we recommend email contact until further notice.

Loyalty Rewards


We value all of our customers and would like to show our appreciation by offering ongoing loyalty vouchers. With our Begg Shoes Loyalty Scheme every pair of new shoes you treat yourself or a loved one to will take you closer to earning a £10.00 voucher.

How do I join the Loyalty Rewards Scheme?

You can either join our Loyalty Scheme by registering online or signing up in store. Please see below info on how to do this.

- Register on our website by clicking here. - remember to login each time you visit our website.

- If you are purchasing in store - please provide the sales assist with your email address at the time of payment. You will then be added to our Loyalty Scheme.

- Check the box to Join Loyalty Scheme during the checkout process

I have questions about my Loyalty Account?

Full information and our T&C's are available on our Loyalty Scheme page.

- Purchases made in-store are not visible on your online account but are added to your Loyalty balance.

- For more queries please ask us on Live Chat or email our customer service team on info@beggshoes.com

Where is my voucher?

The £10 vouchers which have been earned are emailed 30 days after your last purchase. Within the email will be a code which can be used in store or online to claim your £10.

 

Delivery Information


We have 3 delivery methods for orders within the UK and use Royal Mail for all our deliveries:

- Express (FREE on orders over £30)

- Click & Collect to one of our stores (FREE) 

- 1st Class (£3.95 - Tracked 24 hrs)

- Special Guaranteed (£8.95 - overnight if ordered by 2pm)

- Covid-19 - Special Guaranteed - Note that Begg Shoes recommend you do not use the Special Guaranteed service during a period with postal service restrictions, while there is an increased risk of late delivery. We will do our best to ship items on time however to avoid potential disappointment we recommend using our Tracked First Class service for a quick arrival (estimated 24 hours).

 

International & EU Delivery Information


We are delivering International and European orders. Our customers are reporting that some deliveries are taking longer, but are being received and not lost.

Returns Information


Covid-19 Temporary Policy - we have a temporary policy in place to allow customers to return unworn items for refund in the event of postal service delays. For purchases made from 23rd March 2020 onwards we are permitting returns within 90 days and will extend this policy as required on a common sense basis.

If you are not completely satisfied with your purchase, returned items must be posted back to the store address shown on your delivery note, in unworn condition and original packaging.

Please click here for more information on the following returns scenarios.

- Faulty or damaged goods (unworn)
- Incorrect items ordered or received (unworn)
- Worn items


NB. These exclude the most common return scenario where the shoes are the incorrect size, do not fit or you have simply changed your mind. In this event, please simply follow the returns instructions.

Sizing & Product Care


Choosing the right size:

- Click here for our Size Conversion Guide

Do you sell half sizes?

- Some of our brands offer half sizes such as Gabor Shoes, and any brands or products with half sizes will be shown on our website, subject to availability.

Do you sell shoe cleaner or protector?

- Yes, we have a variety of tools & products to care for your shoes and boots. Select shoe care products are available online, but a more comprehensive selection is available in stores.

 

Contact Us


Our Customer Service Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock.

How do I contact the Customer Service Team?

- To email our Customer Service Team please click here

- Social Media - contact us via private message on our Facebook page

- If you would like to speak to a team member you can call on 01463 239189

- During the period of Covid-19 closure we advise that the telephone service may be unavailable at times and we recommend contacting us via email or Live Chat on the website.

How do I contact a Begg Shoes store?

- You can contact one of our Begg Shoes stores directly by telephone. To obtain the required number, please visit our store finder and select the store you wish to contact.

- During the period of Covid-19 closure this may not be possible and we ask that you contact us via the email in the first instance.

What are Begg Shoes Opening Times?

- Opening hours are all stated on our store locator page, just underneath each store addresses. Outside of Christmas holidays, these hours don't change very often and we update them regularly.

- Due to the Covid-19 restrictions, these opening times are changing a bit more regularly. We are updating this page as well as our Facebook page, every day to make sure it is accurate for you.

 

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