Begg Shoes & Bags
Under the General Data Protection Regulation EU 2016 / 679 (GDPR) you are entitled to be informed of what data we will hold and how we intend to use that data. This policy will explain how, when and why we collect personal information about our customers as well as the precautions taken in order to keep your data secure. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for marketing purposes, unless we have your consent to do so. Please feel free to check this webpage on occasion as we may modify this Policy. By using this website, you are agreeing to be bound by this Policy.
This Policy was last updated in May 2018.
What information do we collect from you?
We may collect, store and process the following types of personal data through our website, online enquiry forms, by telephone, email or in person in our branches:
- Your Name
- Your Delivery & Billing Address
- Your Email Address
- Your Telephone Number
- Your Payment Method/Details
- Your IP Address and information about what pages are accessed and when
We do not hold or store your credit/debit card details. It is solely collected by our third party payment processors (see Payment Methods).
How do we use your information?
We may use the information you provide to us to:
- Register you with our website and manage your account you create with us.
- Process your offer to purchase Goods and delivery of those Goods to you.
- Send order status notification emails.
- Contact you via email or telephone if a Click & Collect order is ready for collection or should any problems occur regarding your order.
- Email you information on promotions and special offers, where you have indicated that this is acceptable. This may contain new promotional material, new product announcements, future events or competitions.
- With your consent, your email address will be used for our Loyalty Scheme which entitles you to £10 off for every £200 spent. The £10 voucher is sent to you via email therefore if you unsubscribe from our emails you unfortunately will not be able to receive your free voucher.
- Notify you about changes in our products, services or terms and conditions.
- Seek your feedback or reviews about our products and services.
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information so that we can successfully fulfil your order. Should you wish to stop receiving emails from Begg Shoes, you can unsubscribe using the 'unsubscribe' link at the bottom of the emails, or by emailing [email protected] to request removal from our Loyalty Scheme. If in-store you can also request removal by asking one of our staff.
Who can access your information?
With the purpose of processing your offer to purchase the goods, we may disclose your personal information to our service providers (third parties) who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, business partners who provide delivery fulfilment services and payment service providers necessary to process credit or debit card payments. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK and EU data protection laws.
If you supply your email address to join our Loyalty Scheme without placing an order, we may pass your email to a third party organisation in order to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third parties after the reason for collecting it has lapsed.
There may be circumstances when we are legally obliged to share your personal data:
If Begg Shoes & Bags or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Begg Shoes & Bags, our customers, or others. This includes exchanging information for the purposes of fraud protection and credit risk reduction.
Security of Personal Data
Our website uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our sites. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our website.
Our site may contain links to and from the websites of our advertisers and other third parties. If you follow a link to/from any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
When you make a purchase from our website, we collect certain personal information from you. All such information is held on secure servers. Begg Shoes complies fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential. Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed except where legislation requires we hold your information for a certain period (e.g. compliance with UK taxation legislation). Your privacy and confidence will be respected at all times.
Our primary Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It’s Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
You also have the option of paying with a Paypal account or alternatively you can use Paypal to make a one off standard credit/debit card payment.
Please note that cookies can’t harm your computer. We do not store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/
Checking your Details
If you wish to verify the details you have submitted to Begg Shoes & Bags you may do so by contacting our internal Data Protection Officer via the e-mail address or address given below. (see Contact Us below)
Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
Begg Shoes & Bags Limited (at the address below) is the data controller for the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). You have the right to access the information which Begg Shoes & Bags holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Begg Shoes abide by the official GDPR one month response time when dealing with such requests.
We are always pleased to hear from our customers and are most grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Begg Shoes & Bags team, who will be delighted to answer any questions you may have.
· Telephone us - 01463 239189 (Mon-Sat 9am-5:30pm)
· Email us - [email protected]
· Write to us - 28 Union Street, Inverness, Scotland IV1 1PX
We shall respond to any communication received by us as quickly as we can.