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Royal Mail Returns

If you are returning from the UK, please follow the instructions below to print your pre-paid returns label, which is the quickest and cheapest way to return to Begg Shoes if you do not live near one of our stores.  

Below are links which will help you to generate a label very quickly and easily from home, or with some help from your local Post Office if you need it. 

How to use our prepaid return labels

1. Pick A Store From Our List Below - click the link below for the address at the top of your dispatch note, this helps us return shoes to the right place.

2. Fill in the online form on the Royal Mail website - this takes is really quick and easy, just add your order number and a return address in case the parcel gets lost. Once this form is complete you can download and print your returns label. Note - You do not have to have a printer to use this service.

Royal Mail will send you an email with the label attached and a QR code, which they will scan at your local post office and they can print a label there for you, using the email you received.

3. Send the parcel from a Royal Mail Customer Service Point or Post Office branch. Wehn you create a label, the Royal Mail website will indicate your nearest branch with a handy map for you.

4. We refund your order within a couple of days of arrival - please note that our prepaid labels cost £2.00 and this small fee will be deducted from your total refund. We aim to subsidise returns for our UK customers with approximately half the regular price of the Tracked 48 Hour postal service but we do not offer free postal returns at this time. 

 

Please select the Store Address from the list below: 

 

Begg Shoes Perth - 24 Scott Street, Perth, PH1 5EJ

 

Begg Shoes at 105 Elgin - 105 High Street, Elgin, IV30 1EA

 

Begg Shoes Elgin - 104 High Street, Elgin, IV30 1BW

 

Begg Shoes Inverness Eastgate - 12 Eastgate, High Street, Inverness, IV2 3NA

 

Begg Shoes Inverness Union Street - 28 Union Street, Inverness, IV1 1PX

 

Begg Shoes Lerwick - 147 & 151 Commercial Street, Lerwick, ZE1 0EX

 

Begg Shoes Kirkwall - 26 Albert Street, Kirkwall, KW15 1HL

 

Begg Shoes Peterhead - 1 Queen Street, Peterhead, AB42 1TN

 

Begg Shoes Inverurie - 37 Market Place, Inverurie, AB51 3PY

 

Tracking Information - How long does it take to get a refund?

You will receive tracking information to help trace your parcel back to us, but please bear in mind that we may need a day or two to process your return and arrange a refund once it arrives with us. Generally, we advise that refund can take up to 5 working days from the day you send it to us - sometimes quicker and sometimes a little slower depending on speed of delivery.

Did something go wrong with your order?

Please get in touch with us if you have had any issues with your order, and that is the reason for returning to us today. First of all, we want to make sure we resolve the problem, but we would also prefer to offer a free return label.

 

 

Royal Mail Returns