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Delivery and Returns

Our delivery and returns options for your country are below.

US United States Change


  • Order by 2pm for same day despatch
  • Deliveries can take up to 7 - 14 working days
  • Royal Mail Track and Signed For delivery, forwarded in partnership with USPS
  • Tracking information is sent to you with your order confirmation email

Delivery to United States




  • Order by 2pm for same day despatch
  • Deliveries can take up to 7 - 14 working days
  • Royal Mail Signed For delivery
  • Tracking information available for most countries

Delivery to United States


Rest of the World

We deliver to a wide range of countries all around the world and we are lucky to have loyal customers from all over who order from our website. We frequently dispatch shoes to the USA, Australia, New Zealand, Israel and Canada - among others.

Delivery is through Royal Mail using services which are tracked or signed for (depending on local availability). On average we find that most countries can be reached within 10 working days, though there can be delays of a few days when there is international travel disruption due to weather or seasonal events.


Local Import Tax and Duties

Please note that for deliveries out with the UK, there may be local import duties payable. Local import taxes for customs clearance must be paid by the recipient, for example in Canada.

As a small, independent business we cannot accommodate the very wide variety of international tax requirements, however all of our parcels are shipped with the standard CN22 Customs Declaration which should make international transit and customs passage quicker and easier for you.

If you have any questions please feel free to contact us by email at and we will respond as soon as possible. Please note that the UK time zone may differ so this may be the following day in Local Time.

US United States Change


  • Use our returns address on our delivery note to send back via your preferred postal service
  • We are currently unable to offer a prepaid return label solution for customers outside the UK

Buyer pays return postage

Returns InformationInternational Return Policy Details

Returns Basics:

  • Returns are accepted in Unworn Condition and all items should be returned in the original packaging - typically the shoe box and its contents. 
  • For Unworn Items - please post items back using your preferred postal service provider.
  • For Faulty Items - queries are best submitted via email and our team will ask for photographs to resolve issues remotely (without return postage) wherever possible.
  • Returns are accepted for a refund within 60 days of purchase.
  • Please send Proof Of Purchase with your returned items. The order Dispatch Note included in every order is ideal.
  • Refunds are processed within 3 to 5 working days though some banks or card providers may take a few days to release the funds to your account.
  • We send a Refund Confirmation email as soon as refunds are processed by our team.

Exchanging For Something Else

  • Please return the item and create a new order online. This will be processed separately as a new order and you will benefit from quicker arrival times as well as fully tracked postal services.

Did something go wrong with your order?

Please contact us for assistance and we will work to resolve the issue for you as soon as possible. Our team have many years of shared experience in footwear are here to help with any problem, big or small.

We find that Email contact is really helpful to allow us time to investigate an issue and respond with a resolution however we also welcome telephone calls direct to our team - we are happy to help.

Occasionally something can go wrong when we ship your order, or with the footwear that we sell and our team will be able to offer a solution.

Product Condition and Performance Notes

Our business runs from High Street shoe stores and the shoes that we sell online are also available to buy in-store.  This means there may be very light signs of wear or occasionally price labels attached to our products.

  • Some of our shoes will have been tried on very briefly indoors, with customers required to wear socks. The minor creasing or dust marks from our shop floors are consistent with what we find from our customers trying on shoes at home. While we would not consider trying-on to cause faulty damage to our constitute a fault. We would encourage customers to contact us with any concerns.
  • Our stores attach sticky labels to products for pricing and seasonal promotions such as Sale. Removing these labels can leave a light sticky residue on the footbed. This does not constitute a fault however our team can offer some great tips on removing or restoring leather products if you need help.
  • Unless otherwise stated, our shoes are not guaranteed waterproof. Shoes with stitching and stitch holes will often allow water in, particularly in wet grass.
  • Leather is a breathable and permeable material, which means that all leather shoes will allow some degree of water penetration unless protected by a membrane.

Returns Terms and Conditions

If you are concerned that a product we have supplied may be faulty or damaged please contact us for assistance and we will help to resolve this as soon as possible.

  • In order to be eligible for a refund, all unworn goods must be in an unworn condition within 60 days of purchase.
  • Any indications of sustained or outdoor wear will render the products unfit for resale and we reserve the right to decline to refund in such extreme cases.
  • Packaging must be in the condition we have shipped to you. This allows our business to resell items that are returned to us. Please return the shoe box (undamaged) as well as labels, tissue and fillers. We reserve the right to impose a re-boxing charge for excessively damaged or lost packaging, which is currently a charge of £7.00 per item requiring re-packaging.
  • If the goods are found to not be faulty, costs of return carriage will not be reimbursed by Begg Shoes.
  • We shall be under no liability in respect of any defect arising from unreasonable wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our prior written approval.
  • We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

Returns Contact Information

To give us as much information as possible and let us investigate a problem for you, before responding, the best option is to send us an email with all of your details including your Order Number.

  • E-Mail:
  • Live Chat: See website popups where you can speak to us directly or leave a message if unattended.