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Delivery and Returns

Our delivery and returns options for your country are below.

US United States Change
COVID-19 UPDATE

COVID-19 UPDATE

We are experiencing occasional delays in the delivery of our international parcels, due to local postal service disruption in some destinations. Generally delays have been no more than a couple of extra days, though we kindly ask for a little added patience during this unprecedented time.

United States - Overall the US Postal Service has been performing well and shipping times have generally been in line with normal expectations. Where we have seen delays, this has been in connection with severe local lockdown restrictions.

 

More info here: Begg Shoes COVID-19 Update.

Holiday Season 2020

US DELIVERY

US DELIVERY

  • Order by 2pm for same day despatch
  • Deliveries can take up to 5 - 8 working days
  • Royal Mail Track and Signed For delivery, forwarded in partnership with USPS
  • Tracking information is sent to you with your order confirmation email

Delivery to United States

$6.00

INTERNATIONAL DELIVERY

INTERNATIONAL DELIVERY

  • Order by 2pm for same day despatch
  • Deliveries can take up to 5 - 8 working days
  • Royal Mail Signed For delivery
  • Tracking information available for most countries

Delivery to United States

$6.00

Rest of the World

We deliver to a wide range of countries all around the world and we are lucky to have loyal customers from all over who order from our website. We frequently dispatch shoes to Australia, New Zealand, USA, Canada and many more.

Delivery is through Royal Mail using services which are tracked or signed for (depending on local availability). On average we find that most countries can be reached with 10 working days, though there can be delays of a few days when there is international travel disruption due to weather or seasonal events.

Please note that for deliveries out with the UK, there may be local import duties payable. Local import taxes for customs clearance must be paid by by the recipient, for example in Canada. As a small, independent business we cannot take responsibility for the broad range of regulations internationally. 

If you have any questions please feel free to contact us by email at info@beggshoes.com or by phone on +441463 239189. Lines are open Monday to Saturday 9am to 5:30pm UK time (excluding Christmas Day, Boxing Day, New Year’s Day and 2nd January).

US United States Change
POST OFFICE / COURIER

POST OFFICE / COURIER

  • Use the returns on our delivery note to send back via your post office / courier. 

Buyer pays return postage

Returns InformationReturns – Policy & Information

If you are not completely satisfied with your purchase:

  • We can only accept returns within 30 days of purchase in its original unworn condition. Once the goods are received we will refund the product price.
  • As a small independent business, we cannot afford to offer free returns and consequently, we will not refund postage or any other associated costs of returning goods to us, unless something has gone wrong with your order.
  • We try to process refunds the day we receive your parcel but always within 5 - 10 working days. You will be advised by email as soon as the refund is applied.
  • Proof of purchase is essential for all returns. Please enclose your dispatch note with your returned item(s), inside the original packaging. Goods cannot be returned without this information.
  • All goods must be in original condition (scratches or grime inside or on soles will not be acceptable).
  • Packaging must also be in good condition (e.g. box, labels, tissue and fillers). We reserve the right to impose a re-boxing charge (currently £7.00) for excessively damaged packaging or to refuse to accept the goods returned should we deem them unfit for re-sale.
  • All insoles, shoe care and foot care products are non-returnable.
  • If a promotional discount, such as an exclusive online discount, was applied to your original order and you return any part of that order, Begg Shoes reserves the right to withhold from any refund the amount of discount received, if the amended order no longer qualifies for that discount.
  • If you wish to exchange your order for an alternative, please simply return the item as per instructions above and create a new order online for the item(s) you now prefer. This will be processed separately as a new order.

Did something go wrong with your order?

Please read on below for information on the following returns scenarios. Most importantly - please let us know so we can try to resolve the problem for you as soon as possible.

  • Faulty or Damaged Goods (unworn)
  • Incorrect items ordered or received (unworn)
  • Worn items

NB. These exclude the most common return scenario where the shoes are the incorrect size, do not fit or you have simply changed your mind. In this event, please simply follow the returns instructions above.

Faulty or Damaged Goods (unworn)

If you are concerned that a product we have supplied may be faulty or damaged and wish to return it to us for assessment please follow the guidelines below:

  1. In the first instance send us a picture ASAP of the faulty/damaged items so we can establish the nature of the problem and how we can resolve this for you.
  2. We will respond as soon as we can but always within 48 hours with advice on how best to proceed.

In most cases the following procedures & conditions will apply:

  • Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods.) This will allow us to refund you correctly.
  • You must notify us of any product that you deem to be defective or not of satisfactory quality within 7 days from the date of delivery (being the date goods are signed for or collected from store).
  • Full details of the perceived fault should be given in a brief letter/note and the goods returned to the Begg Shoes address detailed on the dispatch note.
  • Please note that an investigation into faulty goods may take a little time to complete, however we will endeavour to process all investigations to a reasonable timescale.
  • If the goods are found to have a fault we will replace, repair or refund the goods (at the sole discretion of Begg Shoes).
  • As we are not simply an online warehouse operation, our shoes that you see online are also available to buy in-store. It is therefore possible that shoes sent may have been tried on (with pop-socks) or may have sale labels attached to the footbed. The sale labels are a practical necessity in “bricks & mortar” retailing and can be easily removed. Neither a sale ticket nor the fact the shoes may have been tried on in-store render the shoes faulty / damaged.
  • We will refund any return shipping costs incurred by you, along with the costs of the goods for items which are defective and not being replaced or repaired.
  • If you have been sent a damaged or incorrect item and wish a replacement we will endeavour to send you a replacement item of the same value at no extra cost.
  • If the goods are found to not be faulty, the goods will be returned to you. Begg Shoes, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.
  • We shall be under no liability in respect of any defect arising from unreasonable wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our prior written approval.
  • If you have signed for an item and then later realise that it has been damaged, you should return the item. Items should be securely packaged and any damage should be clearly indicated.
  • If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

Incorrect items ordered or received (unworn)

  • If you have ordered the wrong item, you can of course return it to us at Begg Shoes. Even better, if you can contact us before the goods are dispatched we may be able to cancel the transaction and refund the order before it is sent.
  • If you receive goods that you have incorrectly ordered and wish to obtain a replacement, we will require that you place a new order and we will refund the original order once the goods are received by us.
  • Amounts to be refunded will take account of the rights of cancellation and the Consumer Rights Act 2015, the customer is liable for the cost of returning goods to us except by prior arrangement with Begg Shoes (if we have made the error in sending the incorrect goods).
  • If we have sent you an incorrect item, please return it to us as per instructions above. We will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods plus the original postage cost (where applicable).

Worn items

If you wish to return your item(s), but for whatever reason it has been worn, please contact Begg Shoes or and take the goods back to a store convenient to you. We are experts in footwear and will be able to help in some way.

Please be advised that highly beaded or decorated trims on bags and shoes will become loose during normal wear and that this is not necessarily a manufacturing fault.

NB. None of our shoes are guaranteed waterproof unless this is stated in the product description or they are GORE-TEX or IMAC-TEX. Shoes with stitching and holes are not expected to keep the water out. As leather is a permeable material, all leather shoes will allow some degree of water penetration, unless protected by a membrane.

For any questions about your return, please contact Begg Shoes at:

Tel: 01463 239189 (Monday – Saturday 9am to 5:30pm)

E-Mail: info@beggshoes.com